Privacy Policy

This Privacy Policy explains how Tephra (“we”, “us”) collects, uses and protects your personal information when you visit or buy from our online store.

Information we collect. When you place an order or contact us, we collect your name, email address, shipping and billing address, phone number (if provided) and payment information. Payment details are processed securely by our payment providers and are not stored by us. We also collect limited device and usage data (such as IP address, browser type and pages viewed) through cookies to operate and improve the store.

How we use it. To process and deliver your orders, communicate with you about your order, provide support, send marketing emails where you have opted in (you can unsubscribe at any time), prevent fraud, and meet our legal obligations.

Sharing. We share information only with the providers that help us run the store — such as our e-commerce platform (Shopify), payment processors and shipping carriers — and only as needed. We do not sell your personal information.

Your rights. Under the UK GDPR and EU GDPR you may have the right to access, correct, delete or port your data and to object to or restrict certain processing. To exercise any right, email hello@tephra.health.

Retention. We keep your information only as long as needed to fulfil these purposes and to meet legal, accounting and reporting requirements.

Cookies. We use cookies to keep your cart, remember preferences and measure performance. You can control cookies in your browser settings.

Changes. We may update this policy from time to time; the latest version is always on this page.

Contact. For any privacy question or request, email hello@tephra.health.